📦 Orders & Shipping
Q: How long does delivery take?
A: Orders ship within 1–2 business days. Delivery usually takes 3–15 business days, depending on your location.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email.
Q: Do you ship internationally?
A: Currently, we ship across India and selected regions. Expansion to more countries is coming soon.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7 days of delivery. Products must be unused, in original packaging, and in resalable condition.
Q: How do I request a refund?
A: Email us at petvora3@gmail.com with your order details. Refunds are processed within 5–7 business days after approval.
Q: Are there items I cannot return?
A: Yes — opened food/treats, used grooming products, and personalized items are non‑returnable for safety reasons.
🐕 Products & Care
Q: Are Petvora products safe for all pets?
A: Yes, every product is carefully chosen for safety, quality, and gentle care.
Q: Do you offer premium or eco‑friendly options?
A: Absolutely — we curate products that balance luxury, comfort, and sustainability.
💳 Payments
Q: What payment methods do you accept?
A: We accept major debit/credit cards, UPI, cash on delivery and secure online payment gateways.
Q: Is my payment information safe?
A: Yes — all transactions are encrypted and processed through trusted providers.
📩 Contact Us
Still need help? Reach us at:
- Email: petvora3@gmail.com
- Business Hours: Mon–Sat, 10:00 AM – 7:00 PM